Title: Provisioning Coordinator

Location: San Jose

Pay Rate: $31/hour

Duration: 1 year

Job Description:

Creates new accounts for Digital Marketing, Document Cloud, and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions, and account termination;

Reviews contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning;

Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;

Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;

Monitors daily requests and prioritizes tasks keeps self and others well informed on issues that may affect the work progress;

Manages the coordination of multiple requests; analyzes and interprets data to inform decision-makers; selects the best option from a range of potential solutions for key problems;

Completes requests in Service Level Agreement, tracks and fulfills backlog, offers guidance to requestors;

Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;

Manages and maintains SharePoint accurate databases and internal dashboards;

Ensures Transfer billing; performs billing ID remaps based on the request, tracks billing changes, uploads and remaps new IDs;

Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;

Operates in a professional manner when representing the organization both internally and externally

Skills

Candidate must be able to multitask, have strong verbal and written communication skills, be professional, and have a positive attitude. Must be detail-oriented and well organized with the ability to work under pressure. Need to possess strong problem -solving skills and flexibility. Need to have an even temperament, with excellent work ethic and commitment.

Education

Bachelor’s Degree preferred

Skills and Experience

• Required Skills 
• Provisioning
• Detail-oriented
• Problem-solving
• Process flow
• Customer Service

Additional Skills

• Customer service oriented
• Retail Sales

If interested, please send your resume to alicia.jobs247@gmail.com